Cleaning and Disinfecting
FOUND Hotels use cleaning products and protocols which meet or exceed CDC and OSHA guidelines. The disinfectants used on property are listed on the EPA List N6 and meet the criteria for use against SARS-CoV-2, the virus that causes COVID-19, and are effective against viruses, bacteria, and blood borne pathogens.
Public Spaces & Communal Areas
The frequency of cleaning and disinfecting has been increased in all common areas with an emphasis on frequent contact surfaces including front desk counters, elevators, and elevator buttons, door handles, public bathrooms, communal kitchens and laundry areas, room keys and locks, ATMs, vending machines, stair handrails, and all back-of-house areas. Doors to communal spaces will be propped open at all times.
Industry-leading cleaning and disinfecting protocols developed alongside Ecolab are used to clean guest rooms, with particular attention paid to high-touch items including remote controls, bathroom amenity dispensers, toilet seats and handles, door and furniture handles, faucet handles, nightstands, telephones, HVAC controls, luggage racks, and flooring. Additional high-touch amenities such as irons and ironing boards, pens, notepads, and ‘Do Not Disturb’ door hangers will be removed from all rooms and available upon request. Guest rooms will not be serviced by housekeeping unless explicitly requested and the rooms must be unoccupied at the time of service. Shared accommodations will only be serviced when completely unoccupied.
All team members will receive mandatory training on COVID-19 disinfection and safety protocols including proper hand hygiene, coughing and sneezing etiquette, proper mask and PPE usage, social distancing, the differences between cleaning, sanitizing, and disinfecting, COVID-19 symptoms and reporting protocols, and the team member illness and absence policies. More comprehensive training will be provided for our teams with frequent guest contact including Hotel Operations, Bars and Restaurants, and Housekeeping.
Social Distancing Guidelines
All properties are committed to meeting or exceeding state and local health authority guidelines on proper social distancing.
+ Floor decals used to provide appropriate six-foot intervals
+ Front Desk Podiums/Pods will only be used by one team member at a time
+ Acrylic and other physical barriers will be implemented to ensure at least six feet of separation between guests, team members, and vendors
+ During peak periods, team members will ensure alternative queuing space is made available should the number of guests exceeds lobby capacity
Bars and Restaurants
Our Bar and Restaurants remain closed at the present time. Re-opening plans and procedures will be released in conjunction with local and state regulations and guidelines.
Communal areas including guest kitchens, guest laundry, and guest lounges will operate with posted reduced occupancy levels. Decals and other demarcation will be used to ensure proper social distancing while guests use these spaces.
Team members are required to wear masks at all times, and guests will be asked to wear masks which will be provided by the hotel. Guests in shared accommodations will be asked to wear masks at all times except when sleeping or showering. Guests in private accommodations will be asked to wear masks whenever outside of their rooms.
Personal Protective Equipment
Appropriate PPE will be worn by team members based on their role and responsibilities and in adherence to state and local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Gloves will be provided to team members whose responsibilities require them such as housekeeping and public area attendants. Hand sanitizer will be available and team members will be required to sanitize their hands after clocking in.
At check-in, guests will be given a mask and asked to use hand sanitizer throughout their stay. Signage will be prominently displayed outlining proper mask usage and current social distancing practices in use throughout the property. Where possible, doors will be propped open. There will be floor decals to ensure proper social distancing when checking in or queuing for check-in or the elevators. A team member will disinfect the elevator button panels at least once per hour. Guests will be directed to the website for a detailed Health & Safety plan for additional information.
Guests will be assigned a room that has been thoroughly cleaned, disinfected, and sealed with a disinfection sticker that the guest will break upon entry.
Reduced Occupancy of Shared Accommodations
In order to accommodate proper social distancing, our shared accommodations will be limited to 50% of the typical occupancy of the room type (e.g. 2 guests maximum in a Shared Quad).
24 Hour Cancellation Policy
We understand that plans change and rest assured we are here to help make sure all of your questions get answered. At the moment we are offering a 24 hours cancellation policy for stays booked through the end of June. For a full refund, cancellation must be made a full 24 hours prior to local check-in time (or 3:00 PM if not specified) on the day of check-in. For example, if check-in is on Friday, cancel by Thursday of that week before check-in time. To better serve you please use the contact us form to contact each hotel directly regarding your reservation change and or cancellation requests. If you have booked through a third party please make sure to contact them directly.