FAQs

Early Check-In: If you plan to arrive before 3pm, we are able to store your luggage complimentary if your room is unavailable.

Late Check-Out: If you have a late flight, we are able to store your luggage complimentary through the evening of your departure.

We’re available 24 hours to check you in, just be sure to give us a call beforehand so we can expect you!

We cannot guarantee check in before 3:00pm, but feel free to give us a call and if the room is ready, you’re in!

Check in starts at 3:00pm, check out is at 11am.

We are currently offering a 48-hour cancellation policy. To receive a full refund, cancellations must be made at least 48 hours prior to the local check-in time (or 3:00 PM if not specified) on the day of check-in.

To better serve you, please contact each hotel directly regarding reservation changes or cancellation requests. If you booked through a third party, be sure to reach out to them directly for any changes or cancellations.

Stop by our guide stands, one of our friendly team members will be happy to assist you! We’re here to share recommendations for the best local restaurants, transportation options, and neighborhood events to help you make the most of your stay.

FOUND Hotels strives to provide all guests with the opportunity to socialize, whether it’s at one of our events, or in our communal spaces, it’s never been easier to meet like-minded travelers.

Yes! All of our locations are equipped with high-speed internet.

Our shared rooms are dormitory-style rooms with bunk beds. Guests will each get their own bunk as well as locker storage to store personal belongings. 

Be sure to bring a lock with you to use with your locker. Locks can also be purchased from the guide stand if needed.

Private rooms include a private bedroom and bathroom ensuite.

Yes, all rooms (private and shared) have their own bathroom.

Due to the nature of the cities we are in, not all of our properties have on-site parking. There are parking lots and garages nearby as well as street parking where available. Prices vary

Our hotels feature versatile communal spaces and high-speed internet for all your business needs.

Guests are welcome to cook or store food in our communal kitchens, available at select locations. Our kitchens come equipped with pots, pans, utensils, and other cooking supplies for your convenience.

We just have a few kitchen rules:

-Please keep all dishes in the communal kitchen

-Dispose of all food before putting dishes into the sink.

-Wash all dishes and clean up after yourself, including the stove and microwave, all guests will thank you!

-Label all food stored in the fridge/freezer or dry storage with your name and checkout date (ex. John Z., 1/15)

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