F.A.Q

If you don't see your question. please fill out our message form below.

QShayla asked

Can I store my bags there before I check-in or after I check-out?

ATrip guide:

Definitely! Our guides can arrange to hold your luggage for up to 24 hours before or after your stay.

QBianca asked

How late can I check in?

ATrip guide:

We’re available 24 hours to check you in, just be sure to give us a call beforehand so we can expect you!

QTony asked

Can I check in early?

ATrip guide:

 We cannot guarantee check in before 3:00pm, but feel free to give us a call and if the room is ready, you’re in!

QCarmen asked

What time is check-in and check-out?

ATrip guide:

Check in starts at 3:00pm, check out is at 11am.

QJamie asked

What is your cancellation policy?

ATrip guide:

At the moment we are offering a 24 hours cancellation policy for stays booked through the end of June. For a full refund, cancellation must be made a full 24 hours prior to local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time. To better serve you please use the contact us form to contact each hotel directly regarding your reservation change and or cancellation requests. If you have booked through a third party please make sure to contact them directly.

QPatrice asked

I want to explore the city but I have never been there before. Can someone help me with information?

ATrip guide:

Stop by our guide stands and one of our guides will be there to assist you! We’re happy to share the best local approved restaurants, transportation options, and events in our neighborhoods.

You can also find our Explore More Boards in the lobby that are filled with both our hosted and local events as well as exclusive offers and deals.

QZoe asked

I am traveling alone, will I feel out of place at FOUND Hotel?

ATrip guide:

FOUND Hotels strives to provide all guests with the opportunity to socialize, whether it’s at one of our events, or in our communal spaces, it’s never been easier to meet like-minded travelers.

QJason asked

How old do I need to be to book a room?

ATrip guide:

Guests must be 18 years or older to book with us with the exception of our Dupont Circle Embassy Inn by FOUND location where guests must be 21 and older to book. For security reasons, A valid ID will need to be shown at check-in.

QRichard asked

Do you offer Wifi?

ATrip guide:

Yes! All of our locations are equipped with High-Speed Wifi.

QCassandra asked

What does a shared room mean?

ATrip guide:

Our shared rooms are dormitory-style rooms with bunk beds. Guests will each get their own bunk as well as locker storage to store personal belongings. 

Be sure to bring a lock with you to use with your locker. Locks can also be purchased from the guide stand if needed.

QAlec asked

What does a private room mean?

ATrip guide:

Private rooms include a private bedroom and bathroom ensuite.

QCamille asked

Will my room have a bathroom?

ATrip guide:

Yes, all rooms (private and shared) have their own bathroom.

QIsaac asked

Where do I park?

ATrip guide:

There are parking lots and garages nearby as well as street parking where available.

Prices vary.

Due to the nature of the cities we are in, we do not have valet or onsite parking.

 

QRob asked

Do you have a big lobby where I can meet or work?

ATrip guide:

Our hotels feature versatile communal workspaces and high-speed wifi for all your business needs.

QOscar asked

How do your communal kitchens work?

ATrip guide:

Guests are welcome to cook or store food in our communal kitchens. Our kitchens come equipped with pots, pans, utensils, and other cooking supplies for your convenience.

 

We just have a few Kitchen Rules:

 

-Please keep all dishes in the Communal Kitchen

-Dispose of all food before putting dishes into the sink.

-Wash all dishes and clean up after yourself, including the stove and microwave, all guests will thank you!

-Label all food stored in the fridge/freezer or dry storage with your name and checkout date (ex. John Z., 1/15)

N01 PRIVATE DELIVERY

TELEGRAM

Compose a Message







Note