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Can I store my bags there before I check-in or after I check-out?
Definitely! Our guides can arrange to hold your luggage for up to 24 hours before or after your stay.
How late can I check in?
We’re available 24 hours to check you in, just be sure to give us a call beforehand so we can expect you!
Can I check in early?
We cannot guarantee check in before 3:00pm, but feel free to give us a call and if the room is ready, you’re in!
What time is check-in and check-out?
Check in starts at 3:00pm, check out is at 11am.
What is your cancellation policy?
At the moment we are offering a 24 hours cancellation policy for stays booked through the end of June. For a full refund, cancellation must be made a full 24 hours prior to local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time. To better serve you please use the contact us form to contact each hotel directly regarding your reservation change and or cancellation requests. If you have booked through a third party please make sure to contact them directly.
I want to explore the city but I have never been there before. Can someone help me with information?
Stop by our guide stands and one of our guides will be there to assist you! We’re happy to share the best local approved restaurants, transportation options, and events in our neighborhoods.
You can also find our Explore More Boards in the lobby that are filled with both our hosted and local events as well as exclusive offers and deals.
I am traveling alone, will I feel out of place at FOUND Hotel?
FOUND Hotels strives to provide all guests with the opportunity to socialize, whether it’s at one of our events, or in our communal spaces, it’s never been easier to meet like-minded travelers.
How old do I need to be to book a room?
Guests must be 18 years or older to book with us with the exception of our Dupont Circle Embassy Inn by FOUND location where guests must be 21 and older to book. For security reasons, A valid ID will need to be shown at check-in.
Do you offer Wifi?
Yes! All of our locations are equipped with High-Speed Wifi.
What does a shared room mean?
Our shared rooms are dormitory-style rooms with bunk beds. Guests will each get their own bunk as well as locker storage to store personal belongings.
Be sure to bring a lock with you to use with your locker. Locks can also be purchased from the guide stand if needed.
What does a private room mean?
Private rooms include a private bedroom and bathroom ensuite.
Will my room have a bathroom?
Yes, all rooms (private and shared) have their own bathroom.
Where do I park?
There are parking lots and garages nearby as well as street parking where available.
Due to the nature of the cities we are in, we do not have valet or onsite parking.
Do you have a big lobby where I can meet or work?
Our hotels feature versatile communal workspaces and high-speed wifi for all your business needs.
How do your communal kitchens work?
Guests are welcome to cook or store food in our communal kitchens. Our kitchens come equipped with pots, pans, utensils, and other cooking supplies for your convenience.
We just have a few Kitchen Rules:
-Please keep all dishes in the Communal Kitchen
-Dispose of all food before putting dishes into the sink.
-Wash all dishes and clean up after yourself, including the stove and microwave, all guests will thank you!
-Label all food stored in the fridge/freezer or dry storage with your name and checkout date (ex. John Z., 1/15)